Your privacy is our priority. This page clearly explains what data we collect, how it is used, and the measures we take to ensure your information remains safe and protected at all times.
Six core principles that guide how we handle your personal data.
All data you submit to the agenolx platform is protected with 256-bit SSL encryption. Sensitive data such as financial and identity information is stored in encrypted form that cannot be read without the correct key.
Only staff who require access to your data to perform their duties are permitted to do so. Every access is logged and continuously monitored by our security team.
Agenolx does not sell, rent, or trade your personal data to any third party for marketing purposes without your consent. Your data belongs to you, not as a business commodity of ours.
The agenolx privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards, ensuring your rights as a Malaysia user are always upheld.
You have the right to access, amend, and request deletion of your personal data at any time. This process can be initiated directly through your account settings or by contacting our support team.
You can easily manage your marketing communication preferences. If you no longer wish to receive promotional emails, you can unsubscribe in one click from your account settings.
Welcome to the agenolx Privacy Policy. This document carefully outlines how agenolx collects, uses, stores, and protects your personal information as a user of our platform. We understand that entrusting personal data to any online platform is a serious decision, and we do not take lightly the trust you place in us.
This privacy policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It applies to all agenolx platform users, including the official website, Android and iOS mobile apps, and all related services.
By using the agenolx platform, you agree to the handling of your personal data as described in this policy. If you disagree with any part of this policy, we encourage you to contact our support team for further clarification before continuing to use the platform.
Important: This privacy policy forms part of the agenolx Terms and Conditions. Reading both documents together will give you a more complete picture of your rights and responsibilities as a platform user.
Agenolx collects personal data from various sources when you interact with our platform. The following are the categories of data we may collect:
a) Data you provide directly:
b) Data collected automatically:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Verification | Name, IC No., Date of Birth | Mandatory |
| Contact Information | Email, Phone Number | Mandatory |
| Financial | Bank Account No., E-wallet | For Transactions |
| KYC / Verification | IC photo, Selfie | For Withdrawals |
| Technical Data | IP, Device, Browser | Automatic |
| Gaming Activity | Wagering Records, Wins | Automatic |
Agenolx uses the personal data collected for legitimate and transparent purposes. The following are the primary reasons we process your data:
Data Minimisation Principle: We only collect data that is strictly necessary for the stated purposes. We do not collect excessive data or retain it longer than required.
Agenolx takes a highly cautious approach to data sharing. In general, we do not share your personal data with third parties except in the following situations:
All third parties that receive your data from agenolx are bound by confidentiality agreements and are required to handle that data in accordance with data protection standards equivalent to our own.
Your data security is our top technical and operational priority. agenolx implements multiple layers of security to protect your information:
Data Breach Notification: In the event of any security breach affecting your data, agenolx will notify you within 72 hours of becoming aware of it, in line with international data protection best practices.
Agenolx uses cookies and similar tracking technologies to enhance the user experience and gather analytics data. The types of cookies we use are:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
Agenolx retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable law:
Once the specified retention period has expired or upon a valid request, your data will be securely deleted using methods that ensure the data cannot be recovered.
As a registered agenolx user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you.
Correct data that is inaccurate or incomplete.
Request deletion of your data under certain circumstances.
Restrict the processing of your data in certain situations.
Receive your data in a machine-readable format.
Object to the processing of your data for marketing purposes.
To exercise any of the above rights, please contact the agenolx support team via live chat on the platform or by email. We will process your request within 30 days of receipt.
Note: Some deletion requests may not be fully fulfilled if the relevant data is required for legal compliance, such as financial transaction records mandated by Malaysian legislation.
The agenolx platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Should we discover that data from an underage individual has been inadvertently collected, we will take immediate action to delete that data and close the associated account.
If you become aware that an underage individual has registered an account on our platform, please notify the agenolx support team immediately so we can take the appropriate action.
Agenolx reserves the right to update or amend this privacy policy at any time to reflect changes in our data handling practices, legal requirements, or new platform features. When significant amendments are made, we will:
Your continued use of the agenolx platform following any amendments to this policy constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please do not hesitate to contact us:
For more complex issues relating to data access or deletion rights, your request will be handled by our Data Protection Officer, who will contact you directly to process the request thoroughly and accurately.
You are also encouraged to read Terms and Conditions and page Responsible Gaming our page for a more comprehensive understanding of how we operate.
Over 500,000 Malaysian members have trusted agenolx with their data. Join our community with the confidence that your privacy is always protected.
Platform for individuals aged 21 and above only.